General Terms and Conditions RAIS BRAND

Last updated: August 16, 2026

Article 1 – Definitions

In these general terms and conditions, the following definitions apply:

Entrepreneur: RAIS BRAND, registered with the Chamber of Commerce under number 82309671.

Consumer: a natural person who is not acting for professional or business purposes and enters into an agreement with the entrepreneur.

Agreement: the agreement between RAIS BRAND and the consumer for the purchase of one or more products via the webshop.

Distance contract: an agreement concluded via the webshop without the consumer and entrepreneur being physically present simultaneously.

Product: an item offered by RAIS BRAND via the webshop.

Right of withdrawal: the right of the consumer to dissolve the agreement within the statutory reflection period.

Reflection period: the period of 14 days during which the consumer can exercise the right of withdrawal.

Durable medium: a means by which information can be addressed personally to the consumer and stored for future reference.

General terms and conditions: these general terms and conditions of RAIS BRAND.

Article 2 – Identity of the entrepreneur

RAIS BRAND

Chamber of Commerce number: 82309671
VAT number: NL003671968B67
E-mail: info@raisbrand.com

Return address:

RAIS BRAND
Oosterstraat 85A
8331 HC Steenwijk
Netherlands

Article 3 – Applicability

1. These general terms and conditions apply to every offer from RAIS BRAND and to every agreement concluded via the webshop between RAIS BRAND and a consumer.
2. The general terms and conditions will be made available before the conclusion of the agreement in such a way that the consumer can store them and consult them later.
3. By placing an order, the consumer declares to have taken note of these general terms and conditions and to agree with them.
4. If one or more provisions of these general terms and conditions appear to be invalid or nullified, the remaining provisions will remain fully in effect.
5. RAIS BRAND will replace the relevant provision, if necessary, with a valid provision that aligns as much as possible with the original intention.

Article 4 – The offer

1. RAIS BRAND states as clearly and completely as possible for each product which properties, characteristics, and specifications the product has.
2. Product images are intended to provide as accurate a representation of the product as possible. Minor differences in color, structure, or appearance may occur, for example due to screen settings, lighting, or production batches.
3. Obvious mistakes or errors in an offer are not binding for RAIS BRAND.
4. If an offer has a limited validity period or is subject to specific conditions, this will be clearly stated in the offer.
5. For each product, where applicable, information is provided about, among other things:

• the price including VAT;
• any shipping costs;
• available variants and sizes;
• payment options;
• expected delivery time;
• the right of withdrawal;
• any limitations or conditions.

Article 5 – The agreement

1. The agreement is concluded at the moment the consumer accepts the offer and fulfills the conditions set forth therein.
2. After placing an order, the consumer will receive an electronic order confirmation.
3. RAIS BRAND may refuse an order or impose additional conditions when there is a justified reason, for example, in case of suspected fraud, abuse, or an obvious price or product error.
4. An order is processed subject to the availability of the product concerned.

Article 6 – Right of withdrawal

Products

1. For an online purchase, the consumer has the right to withdraw from the agreement within 14 days after receipt of the product without stating any reason.
2. The reflection period starts on the day after the consumer, or a third party designated by him who is not the carrier, has received the product.
3. During the reflection period, the consumer must handle the product and its packaging with care.
4. The consumer may assess and try on the product only to the extent necessary to establish its nature, characteristics, and functioning.
5. If the consumer wishes to exercise the right of withdrawal, he must notify RAIS BRAND within 14 days of receipt, for example by e-mail.
6. After notifying the withdrawal, the product must be returned within 14 days.
7. The consumer is responsible for proving that the product has been returned in a timely manner. Therefore, we recommend always sending returns with Track & Trace and keeping the shipping receipt.

Article 7 – Costs of withdrawal

1. The costs for returning an order are for the account of the consumer.
2. RAIS BRAND does not offer a general free return service.
3. If the consumer returns the entire order, the original standard shipping costs will be reimbursed, to the extent required by law. Any additional costs the consumer paid for a more expensive shipping method will not be reimbursed to the extent permitted by law.
4. RAIS BRAND will refund the amount due within 14 days after the consumer has notified the withdrawal. RAIS BRAND may wait to refund until the product has been received or until the consumer has provided sufficient proof that the product has been returned.
5. Refunds will be made via the same payment method used by the consumer for the original order, unless otherwise agreed.
6. If the value of the product has diminished more than was necessary to assess the product due to use, RAIS BRAND may deduct this depreciation.

Article 8 – Exclusion of the right of withdrawal

The right of withdrawal can only be excluded when permitted by law and this has been clearly communicated to the consumer in advance.

This may apply, for example, to:

• products manufactured according to the consumer's specifications or that are clearly personal in nature;
• products that spoil or age quickly;
• certain sealed products that are not suitable for return after the seal has been broken due to hygiene or health protection reasons;
• other products or services for which the law provides an exception to the right of withdrawal.

A regular sale or discount product is not excluded from the right of withdrawal solely due to the discount.

Article 9 – The price

1. All prices listed in the webshop include VAT, unless otherwise indicated.
2. Any shipping costs will be clearly displayed before completing the order.
3. RAIS BRAND reserves the right to change prices and offers.
4. A price change does not affect an order that has already been legally concluded.
5. Obvious price, printing, or typesetting errors are not binding. If such an error is discovered, RAIS BRAND will contact the consumer as soon as possible.

Article 10 – Conformity and warranty

1. RAIS BRAND guarantees that the delivered products comply with the agreement and with the reasonable expectations that the consumer may have thereof.
2. The consumer retains all legal rights regarding conformity and warranty.
3. Any commercial warranty from RAIS BRAND, manufacturer, or supplier does not affect the consumer's legal rights.
4. If a product is defective, damaged, or incorrectly delivered, the consumer must contact RAIS BRAND as soon as possible via info@raisbrand.com.
5. RAIS BRAND will then assess which solution is appropriate, for example, repair, replacement, or refund.

Article 11 – Delivery and execution

1. RAIS BRAND processes orders with the utmost care.
2. The delivery address specified by the consumer serves as the delivery address.
3. The expected delivery time is generally 7–14 business days, unless otherwise indicated with the product or during the ordering process.
4. Stated delivery times are indicative. RAIS BRAND makes every effort to deliver within the specified period.
5. If an order cannot be delivered, or cannot be delivered completely, within the agreed period, the consumer will be informed about this.
6. If delivery proves impossible, RAIS BRAND may – if appropriate and permitted – offer an alternative product. In that case, the consumer is not obliged to accept the alternative.
7. The risk of loss or damage to the product remains with RAIS BRAND until the product has been delivered to the consumer or a third party designated by the consumer.

Article 12 – Long-term agreements

RAIS BRAND mainly sells individual products via the webshop. No subscriptions or agreements are offered where products are regularly delivered over a certain period.

If RAIS BRAND offers such a service in the future, the conditions for this will be stated separately and clearly.

Article 13 – Payment

1. The consumer must pay for the order using the payment methods offered during the ordering process.
2. The consumer is obliged to notify RAIS BRAND of any inaccuracies in provided payment or personal data as soon as possible.
3. If a payment is not processed correctly or on time, RAIS BRAND may suspend or cancel the order, to the extent permitted by law.