1. How long does delivery take?
The estimated delivery time is 7–14 business days. After dispatch, you will receive a Track & Trace code to track your order.
2. Can I return my order?
Yes. You can return your order within 14 days of receipt. Return shipping costs are at the customer's expense.
3. How do I register a return?
Contact us at info@raisbrand.com and state your order number. We will then inform you about the next steps.
4. How do I choose the right size?
Always check the size chart on the product page. For products with a model, we indicate the model's height and the size worn, where possible.
5. How can I track my order?
As soon as your order has been dispatched, you will receive a Track & Trace code by email.
6. Which payment methods do you accept?
The available payment methods are displayed during checkout.
7. Can I still change or cancel my order?
Please contact us as soon as possible at info@raisbrand.com. Once an order has been processed or dispatched, changes may no longer be possible.
8. What should I do if my order is damaged or incorrectly delivered?
Please contact us as soon as possible with your order number and, if possible, photos of the problem. We will then work together to find a suitable solution.
9. How should I wash my RAIS BRAND product?
Always follow the washing and care label inside the product. More information can be found under Care & maintenance on the product page.
10. How can I contact RAIS BRAND?
You can reach us at info@raisbrand.com.